FAQ / T's & C's

Can you print different densities of frost?

Yes we can print anything from a 1% to a 200% density of frost. This is also the case for white, black & any other Ral or Pantone. We can also smoothly fade / graduate the print.

Why up to 3 layers?

As we can print a single strike, double strike or multilayer, we can create translucent, transparent or opaque images / designs, viewable from one or both sides of the glass, depending on your requirements.

Why do you print on an optically clear PET window safety film?

As the film is completely optically clear it makes the design / image seem as though it has been printed directly on the glass. The inks cure onto the film and are therefore scratch resistant. The film also makes the glass shatterproof to British and European Standards; BS 6206 and EN 12600. The film has UV inhibitors in the adhesive layer which block out 99% of UV rays so stopping any internal fixtures, fittings, furnishings, stock etc… from fading. We can print on various grades of film from 2mil / 50 micron up to the heavier gauge bomb blast films. We generally print on 4mil / 100 micron film as this covers most requirements within one installation.

What artwork formats do we work from?

Ideally a .pdf, .ai (Adobe Illustrator) or .eps (Vector file) at 150dpi full size or 300dpi half size. We also work from tifs, jpegs etc… We also create artwork from scratch, developing your ideas, to meet your requirements.

What is the print quality like?

As we use the latest generation roll to roll / flat bed digital printers & inks, our quality cannot be beaten, and in most cases cannot even be matched!

How much experience do we have in this field?

Our Technical Director has been in the printing industry for over 18 years, so whatever your requirement, we have got it covered.

We pride ourselves on being at the forefront of the latest printing technologies, ink developments & printable substrates, which is why we have & will continue to provide solutions that others have not been able to come up with.

Do you supply laminated glass?

Yes we manage the whole process;

Toughened glass to BS EN 12150, toughened laminated glass to BS EN 14449 and EN 12600.


We are fully insured for; Professional Indemnity, Employer’s Liability, Public Liability and Products Liability.

Terms & Conditions of Sale:



Unless stated to the contrary in writing by The Printed Film Co Ltd, orders are only accepted on the following terms and conditions. These terms and conditions apply in preference to and supersede any written or oral terms and conditions of the Customer unless otherwise agreed in writing. If any part of these terms is found to be unlawful, it shall not affect the validity of the remainder


The laws of England shall govern the contract and the parties hereby submit to the jurisdiction of the English courts.

Force Majeure

The Printed Film Co Ltd will not be responsible for loss arising from delay or any failure to deliver arising from an Act of God, civil disturbance, war, industrial action or dispute, fire, flood, sabotage, restrictions, controls or prohibition of the Government or any other acknowledged authority, or any other causes beyond our control.


The Printed Film Co Ltd shall make all reasonable efforts to fullfil quoted delivery and installation dates that are intentions only and not binding on The Printed Film Co Ltd. Failure to meet these dates or in the case of delivery by installment, any one installment, shall not constitute breach of contract and the Customer shall not be entitled to rescind or abjure the contract or any other related contract, in whole or part, or claim damage for such failure unless time is of the essence as evidenced in writing, stated and signed by both parties.

If sufficient information to complete the order is not supplied within 14 days of instruction, The Printed Film Co Ltd reserves the right to invoice the value of materials manufactured offsite. If the Customer fails to give delivery instructions within 5 days of being notified that the goods are ready for collection or delivery, then the whole of the invoice will become payable. Such goods will be marked the property of the Customer, subject to completion of payment terms and we shall also be entitled to charge storage from that date. 


Where The Printed Film Co Ltd or its sub contractors attends site to perform installation at the agreed time in accordance with client instructions, the site should be properly ready and all substrates prepared in readiness before such attendance, a copy of these requirements is available on request. In addition all instructions with regard to fixing locations and fixing methods must be issued before attending site. Failure to meet these provisions may result in delay or aborted visits which be charged at day work rates with a minimum charge for a one man visit of £300 plus disbursements. It is likely that delays in installation in this circumstance will delay the project as a whole and The Printed Film Co Ltd reserves the right to invoice for goods off site or partial completion.

Where requests for information are not responded within the stipulated timescale then delays may ensue or The Printed Film Co Ltd may at its discretion make an interpretation to ‘best guess’ to ensure progress in the works. Changes made after requests for information dates have lapsed or after interpretations have been action may attract abortive costs.


The Customer shall be deemed to have accepted the goods and that they are in accordance with the contract unless, within 14 days of receipt of goods and prior to their use, resale or installation, whichever is the latter, the Customer advises The Printed Film Co Ltd in writing specifying any alleged defects. Shipment’s to a third party is at the Customer’s own risk and instruction.

The Customer is requested to sign the acceptance of quality sheet following installation (if organised by The Printed Film Co Ltd).

Loss or damage in transit

The Printed Film Co Ltd will only accept a claim by the Buyer in respect of loss or damage in transit if:

• Loss or non-delivery: The Buyer advises The Printed Film Co Ltd in writing within 3 days of receipt of the relevant invoice.

• Damage in transit: The Buyer advises The Printed Film Co Ltd in writing within 3 days of delivery and provides photographic evidence at the time of the claim.

• Goods transported by an independent carrier: The Customer must comply with the freight carrier’s conditions of carriage for notifying claims for loss or damage in transit.

• Inspection of Goods: The Printed Film Co Ltd is given all reasonable opportunity to inspect the damaged goods, photographic evidence is to be provided in the first instance to allow The Printed Film Co Ltd to recoup losses against insurances or the carrier where appropriate.

• Exceptions: The Printed Film Co Ltd will not accept any claims where deliveries are made to a third party or a site address or where goods are quoted ex-works.


The Printed Film Co Ltd reserve the right to make good any damage or defects due to faulty materials or workmanship notified to us, by repair or replacement at our discretion.

The Printed Film Co Ltd will not accept claims made as a direct result of willful damage, negligence, incorrect storage or fixing nor by fair wear and tear.

The Printed Film Co Ltd accept no responsibility whatsoever for the loss of any goods once proven delivered to site.

Claims relating to quality must be accompanied with a completed claims form and sufficient photography to substantiate the claim. In the event that a defect is apparent, The Printed Film Co Ltd may send a technical representative to inspect the goods at its discretion. Goods may be required to be returned for rectification where standard stock product is not available or appropriate. Replacement goods will be invoiced in full and a credited when goods are returned and/or confirmed as defective by The Printed Film Co Ltd.

The process of installing PET window film can trap moisture between the film and glass, as the PET film is porous trapped moisture will evaporate during the adhesive curing cycle. The Printed Film Co Ltd suggest that before a claim is made following installation that the evaporation process is allowed to evolve which would normally be 30 days.

Reservation of Title

Notwithstanding that the risk in the goods has passed to the Customer, the title in the goods remains with The Printed Film Co Ltd until full payment has been received from the Customer in respect of the goods.

If the Buyer shall default in payment of the goods The Printed Film Co Ltd shall be entitled to repossess any goods which remain the property of The Printed Film Co Ltd and the Customer for that purpose shall afford the The Printed Film Co Ltd access to enter any premises to recover the goods. Recovery of the goods will not release the Customer from their financial obligations.


The Printed Film Co Ltd provide a warranty condition document for each product type. This information is available by request by contacting the The Printed Film Co Ltd, who strongly advise that the Customer requests, and once received, reads the appropriate warranty conditions.

Limitations and Liabilities

The Printed Film Co Ltd takes no responsibility for the quality of artwork supplied by a Customer or their agent. The Printed Film Co Ltd will comment on the quality of supplied artwork and if not to a standard which will produce acceptable images will quote at the rate of £60.00 per hour to rework the supplied artwork to an acceptable standard.

The Printed Film Co Ltd accepts no responsibility for safe keeping of products, equipment or materials which have been delivered to the Customer, agent or nominated site. Any cost associated with any loss of products, materials or equipment once delivered to a Customer, agent or nominated site caused by whatever reason is the responsibility of the Customer or its agent.

The Printed Film Co Ltd will make all reasonable effort to ensure that the goods are manufactured and/or supplied to specification but it is the responsibility of the Customer to ensure that goods are fit and suitable for the purpose they are required.

All conditions and warranties expressed or implied as to the condition or fitness for any purpose of the goods are expressly excluded and The Printed Film Co Ltd shall be under no liability for any direct or consequent loss howsoever arising that may be suffered by the Customer by reason of any default or failure to perform on the part of the goods.

If any goods prove to be defective and where The Printed Film Co Ltd has accepted any liability, the liability of The Printed Film Co Ltd shall for all purposes, be limited to the cost of replacement of the goods which The Printed Film Co Ltd originally supplied only.

It is the Customer’s responsibility for the infringement of any patents or copyright or registered design or trademark of any third party in The Printed Film Co Ltd execution of the Customer’s instructions and it is the Customer’s responsibility to obtain the necessary licences or permissions and to indemnify The Printed Film Co Ltd against all claims arising out of such an infringement.

Orders for the installation and erection of any The Printed Film Co Ltd product are undertaken on the understanding that the Customer has complied with the requirements of the local planning and other interested official parties in obtaining all relevant planning permission and permits. Any charges levied by authorities before during and after installation and erection are to be borne by the Customer.

Where any The Printed Film Co Ltd product is erected on a partition, window, structure or any substrate it is the Customers’ responsibility to ensure that the partition, window, structure or substrate is of adequate strength and in good condition to bear the additional loads imposed by the installation of the The Printed Film Co Ltd product.

Likewise where any The Printed Film Co Ltd product is to be fitted or erected in the ground/floor it is the responsibility of the Customer to ensure that no services such as gas, water, electricity, telephones, cables or pipe work are likely to be interfered with, damaged or obstructed as is any inference damage or obstruction caused thereto by our staff or sub-contractors in the event of the positions of such services not being advised to us or incorrectly advised to us.

Unless otherwise expressly agreed in writing The Printed Film Co Ltd reserves the right to alter prices at any time without notice to the Customer. Prices quoted are exclusive of VAT or duties where applicable. Prices do not include the cost of freight or carriage which will be additionally charged to the Customer. Shipments may be charged with insurance, unless instructed contrary, and then will ship at Customer’s risk. Quotations are subject to withdrawal at any time before receipt of an order. All quotations have a 30 day validity will be deemed withdrawn if not accepted within this time, unless stated otherwise on the quotation.


Unless other credit terms have been agreed in writing, payment is to be made in full at the time of the Customer placing the order.

If standard credit terms are in place the Customer must pay for the goods within 30 days of the date of The Printed Film Co Ltd invoice.

The Printed Film Co Ltd reserves the right to charge monthly interest at a rate of 5% per annum above Bank of England base rate from the date of which the invoice is overdue until actual payment is received.


No order that is accepted by The Printed Film Co Ltd may be cancelled by the Customer except with agreement in writing by the The Printed Film Co Ltd. A payment may be chargeable and where goods are agreed to be taken back into stock a restocking fee of 20% is chargeable.


Where it is stated in the quotation that there is a discount for an on-time payment within so many days, the total payment must clear in the account The Printed Film Co Ltd within the stated number of calendar days for the Customer to qualify for the discount. Late payments will render the sum stated as owing and may be pursued as a debt if this amount is not paid within another 14 days.

Where The Printed Film Co Ltd are supplying a laminated glass product, the following Terms and Conditions of Sale apply; 

Conditions of sale

These terms and conditions shall govern every contract for the sale of goods made by The Printed Film Co Ltd. These terms and conditions supersede the buyer‟s terms and conditions. No variations to these conditions shall be binding unless agreed, in writing, by a director of The Printed Film Co Ltd.

Payment conditions

If credit account has been arranged then the final date for payment is 30 days from the invoice date. Otherwise all payments are to be made prior to the delivery of the goods on a pro-forma basis. All goods remain the property of  The Printed Film Co Ltd until they are paid for in full.

Fixed price & Acceptance

The value of our estimate will remain fixed for the costs of labour and materials supplied prior to the date stated in the body of our estimate document. Labour and materials supplied after the stated date will be charged at an additional cost. The Printed Film Co Ltd reserves the right to withdraw or revise a tender at any time prior to written acceptance of the buyer’s order. Where the estimate stipulates that trial production is necessary prior to manufacture, no order or agreement shall be binding on The Printed Film Co Ltd until The Printed Film Co Ltd confirms, in writing, that the trial production has been successfully completed and that full production may proceed. Should the trial production fail for whatever reason The Printed Film Co Ltd will not be liable or responsible for reimbursing or indemnifying the buyer against any losses they may incur.


This estimate is subject to VAT. We request you to note that our price would therefore be subject to any net cost increases due to this tax.


The value of the works either a lump sum or measured using a schedule of rates. Variations are to be measured and charged pro-rata to the order sum or the stated schedule of rates.

Any work undertaken outside of the fabrication programme for the works stated in our estimate will be charged using the stated schedule of rates with a minimum charge of £100.00 plus VAT


Unless stated in the body of the estimate the client is responsible, at all times, for the delivery and collection of all materials. Unless stated in the body of the estimate no allowance has been made for protection or stillaging of the finished glass. If stillages are required for delivery these will be provided, at additional cost, and must be returned by the client within 72 hours of the glass leaving the factory. Failure to comply will result in a hire charge being levied of £200 per stillage per week, plus VAT. Any damage caused to stillages whilst in the client‟s possession will be repaired and re-charged at the net cost incurred plus 60% for overheads, on acceptance of the goods after the agreed delivery/collection date, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).


If own glass (Free Issue Glass) is delivered to The Printed Film Co Ltd the client is responsible for the glass, at all times, and will have to issue any replacements free of charge if required.


Where goods are manufactured to the client’s templates the templates must be constructed from rigid materials and each must fully be labelled as to what glass processing is required. Responsibility of the accuracy of the templates remains with the client.

Credit Account

A credit account may be opened, subject to approval by our Directors. If credit facility is not available we reserve the right to request payment in advance for the works.

Risk & Title

The legal title of any good and or services supplied by The Printed Film Co Ltd shall remain the property of The Printed Film Co Ltd until payment has been received in full in accordance with these terms and conditions. Failing receipt of payment The Printed Film Co Ltd remain the legal owner of the goods supplied. Goods must be inspected by a buyer’s representative on delivery/collection. If any goods are damaged or the order is not complete the buyer must inform The Printed Film Co Ltd in writing within three days of delivery date. The client must give The Printed Film Co Ltd (and any carrier) a fair chance to inspect the damaged goods. If the client fails to notify The Printed Film Co Ltd in accordance with these requirements, the buyer will not be entitled to reject the goods and will be deemed to have accepted the goods in accordance with the contract.


Our estimate is open for acceptance for a period of 30 days from its submission date. If not accepted by a written order within this timescale the prices are no longer valid and are subject to re-negotiation and written confirmation.


No order accepted by The Printed Film Co Ltd may be cancelled by the client, unless agreed in writing by The Printed Film Co Ltd. Cancellation may be agreed on the condition that the client shall indemnify, The Printed Film Co Ltd in full, against all losses, costs, damages, charges and expenses incurred by as a result of the cancellation.


The client cannot assign or transfer obligations or rights imposed by these terms and conditions without prior written agreement from The Printed Film Co Ltd. The Printed Film Co Ltd reserves the right to assign or subcontract any of the works detailed in the body of our estimate.  


The Client will be responsible for ensuring that any specified materials are fit for purpose. The Printed Film Co Ltd accepts no responsibility, representation, warranty or any liability to ensure the suitability of the goods for any particular application. The client shall rely on his own professional advisers to provide advice on any necessary design, specification and performance information.

Force Majeure

The Printed Film Co Ltd shall not be liable to the client or deemed to be in breach of any contract with the client by reason of any delay in performing any of the obligations of these terms and conditions if said delay is due to force majeure or any other cause beyond the reasonable control of The Printed Film Co Ltd. Neither party shall be liable for failure to perform its obligations under the Contract if such failure results from circumstances beyond the party’s reasonable control.


 The Printed Film Co Ltd may terminate, without liability, the contract by providing written notice to the client if:-

1. Either the client makes any voluntary arrangement with its creditors, becomes subject to an administration order, becomes bankrupt, goes into receivership, ceases or threatens to cease trading.

2. Payment has not been received from the client in respect of all money due and owing on all contracts within the specified terms.

3. The client is in breach of the terms and conditions detailed within this document.

4. The client is in breach of any other contract with The Printed Film Co Ltd.

5. Either party shall have the right to terminate the Contract if the other party is in breach of Contract and does not rectify such breach within 14 days of notification in writing.

6. Any formal insolvency of either party may constitute an event of default leading to the right to termination. The Customer must pay for all invoices where the product or service has been provided as per the specific purchase order (with no right of set-off), notwithstanding any other purchase orders not yet fulfilled.

Divisibility Clause

This contract is divisible, whereupon a separate purchase order is provided. The work performed for each purchase order during the contract shall be invoiced separately. Each invoice for the work performed for any purchase order shall be payable by the Customer in full, in accordance with their terms of payment provided for herein, without reference to and notwithstanding any defect or default in the work performed or to be performed for in any other period or for any purchase order.

Glass Tolerances

As with all processed toughened and /or laminated glass and/ or double glazed units, unless otherwise specified, all glass supplied to a Customer, with working drawings, will have a standard tolerance of +/-2mm. Any glass requiring CNC work, machining, shaping, laminating or DGU processing must be clearly documented by the Customer as to which way round coated glass is to be assembled or laminated and the exact location of holes and polishing details. Bubbles in laminated glass will be deemed to be acceptable provided that they do not exceed 4mm in diameter and are spaced more than 250mm in any direction. “Seeds” (impurities in the glass when manufactured) will be deemed acceptable providing they are no larger than 3mm in diameter or shape.


The Printed Film Co Ltd warrants that the goods will correspond to the specification agreed in the body of the estimate and will be free from defects in materials or workmanship. The warranty period of the laminated glass product varies dependent on the interlayers used, where the glass is to be / has been installed, as well as the fitting method / fixings used. Therefore prior to the Buyer / Customer placing an order, they should request warranty information from the Printed Film Co Ltd in writing. The liability of The Printed Film Co Ltd is limited to the replacement of any defective goods to the same location as the original order and excludes any costs incurred in transporting the replacement goods to any other location and excludes any costs incurred whatsoever in removing and / or replacing any goods onsite including plant, machinery construction and labour. This warranty is provided in lieu of any other warranties, obligations or conditions expressed or implied whether by statute or otherwise and is subject to the following:-

1. Claims must be notified by the client, in writing, within 48 hours of delivery or where the defect is not readily apparent on reasonable inspection, as soon as practicable, but no later than 7 days from identifying a defect.

2. Any defective goods must be retained by the client for inspection by The Printed Film Co Ltd.

3. The Printed Film Co Ltd will not be liable for any defect in the goods arising from any error in any drawing, design or specification provided by the client.

4. The Printed Film Co Ltd will not be liable for any defect or failure for any damage caused by fair wear and tear, misuse, unauthorised alterations, additional fixtures / fixing details / methods previously undisclosed by the Buyer / Customer prior to placing the order with The Printed Film Co Ltd, willful damage or negligence by the client or any third party.

5. The Printed Film Co Ltd will be under no liability if full payment of the goods supplied has not been made by the payment due date.

6. The warranty does not extend to parts, materials or equipment not supplied by The Printed Film Co Ltd.

7. The Printed Film Co Ltd shall not be liable for any consequential loss, damage or other claims for consequential compensation.

8. Goods sold by The Printed Film Co Ltd are subject to manufacturing qualities and tolerances. A copy of these can be supplied upon request.

9. The Printed Film Co Ltd will not be liable for; cost or provision of plant or labour for the purpose of replacement work, any structural or temporary works required, materials taken outside of the United Kingdom, optical phenomena or blemishes.

Intellectual rights

The client shall indemnify The Printed Film Co Ltd against all loss, costs, damages, charges and expenses incurred as a direct result of the work infringing the rights of any third party. The Printed Film Co Ltd reserves the right to make any changes to the specification to conform to statutory requirements or codes of practice.


The client is not permitted, unless agreed in writing by The Printed Film Co Ltd, to divulge any technical information, specifications or processes to any other third party.


Any notice shall be in writing. Notice shall be deemed to have been given when posted using recorded delivery mail or if hand delivered, the point it is actually delivered.

Applicable Law

These conditions shall be governed by English Law. All parties acknowledge and accept the non-exclusive jurisdiction of the English Courts. This Contract shall be subject to and construed and interpreted in accordance with English Law and shall be subject to the jurisdiction of the Courts of England.